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Customer Service Rep. in San Bernardino, CA at DSC Logistics

Date Posted: 11/10/2018

Job Snapshot

Job Description

Position Overview

Represent DSC Logistics and act as an internal liaison responding to inquiries, processing orders, and handling customer complaints and questions in a prompt, courteous and effective manner.

Position Responsibilities

  • Interacts with customers by phone, email, or in person and receives orders or changes in service.
  • Processes and inputs all customer orders and receipts.
  • Generates all related paperwork and necessary information required for customer work orders, checks all orders for special request, and posts inventory records.
  • Coordinates special, last minute shipping request with the warehouse, expediting orders as necessary.
  • Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, shipments, inventory counts, etc., in a courteous and efficient manner.
  • Reports customer feedback to management, including any signs of customer dissatisfaction.
  • Performs paperwork associated with orders including the maintenance of customer files.
  • Performs clerical work as required including answering phone calls, operating various office machines and computers, corresponding with customers and greeting customers and visitors in the office.
  • Maintains current and accurate procedure book which details the processing requirements for each account; prepares any report concerning customer services activities and performs other customer service and company related duties as necessary.
  • Notifies management of all requested changes from the customer regarding shipping, handling, or administrative characteristics.
  • Perform other duties as assigned.