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Customer Care Representative, Transportation in Des Plaines, IL at DSC Logistics

Date Posted: 7/16/2018

Job Snapshot

Job Description

Company Overview

DSC achieves the business goals of Fortune 500 and other leading companies by designing, integrating, managing and adapting customized supply chain solutions. As a Lead Logistics Partner (LLP), third-party logistics (3PL) provider and supply chain consultant, DSC delivers value by reducing total system costs, transforming business processes, improving service to customers and facilitating growth and change.

At DSC, we think of ourselves as an extension of our Customers’ companies, of their brands. And, we know that everything depends on our execution. High-performing operations are the foundation of our business and partnerships, establishing our credibility.

Our promise to customers and employees is to uphold high standards of integrity, responsibility and accountability, based on open communication, collaboration and trust. As a values-based organization with roots as a family-founded company, DSC has always been committed to creating a culture of accountability and high ethical standards.

Position Overview

We are seeking a Customer Care Representative in the Transportation Management Center (TMC) to act as an internal and external liaison responding to inquiries, processing orders, handling customer, carrier and Logistics Center (LC) inquiries and complaints in a prompt, courteous and effective manner. This Customer Care Rep should be an enthusiastic problem solver; recent college grads are encouraged to apply.

Position Responsibilities

  • Interacts with customers, LCs and within the TMC by phone, email, or in person and receives orders or changes in service.
  • Coordinates expedited shipping requests with the warehouse, expediting orders as necessary.
  • Run daily and weekly customer reporting and evaluate information for accuracy. Resolve issues by escalating to carrier team or operations team prior to sending to customer.
  • Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, shipments, in a courteous and efficient manner.
  • Respond timely to customer needs for information, including updates on orders and Proof of Delivery.
  • Provide feedback and guidance to TMC Operations team on process and communication to support customer needs.
  • Notifies manager of all requested changes from the customer regarding shipping, handling, or administrative characteristics.
  • Identify and drive Continual Improvement initiatives to create efficiencies
  • Reports customer feedback to manager, including any signs of customer dissatisfaction.
  • Perform other duties as assigned.

Required Experience & Qualifications

  • Bachelor’s degree is required.
  • Aptitude to learn quickly and take direction.
  • Customer focused and the ability to problem solve.
  • Minimum 6 months related experience and/or training preferred.
  • Prefer previous experience in logistics industry and transportation, with the ability to manage multiple accounts.
  • Experience with TMS preferred.
  • Ability to work in a fast paced environment.
  • Strong data entry skills.
  • Intermediate level of Microsoft Office systems.
  • Excellent written and verbal communication skills.
  • Ability to work within a team environment and foster a respectful workplace.
  • Demonstrate ethical behavior in all business interactions.

DSC Logistics is an equal opportunity employer. It is DSC’s policy to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, age, veteran status, disability or genetic information.