Quality Assurance Analyst in Newville, PA at DSC Logistics

Date Posted: 11/15/2019

Job Snapshot

Job Description

Position Overview

The Operations Optimization Analyst, Quality Assurance is responsible for using business intelligence to produce information and insights that will drive operational efficiency across a network of DSC Logistics Centers. The Operations Optimization Analyst, Quality Assurance will collaborate with the operations, inventory and quality teams to ensure all inventory and quality management issues are identified and resolved appropriately.

Position Responsibilities

Produce analyses and provide information required by operations and the customer

  • Produce Logistics Center Inventory Analyses
  • Produce Logistics Center Quality Analyses
  • Produce LC scorecard and provide insight

Audit and oversee inventory control and quality management activity

  • Oversee inventory program (direct specialists and make B2B adjustments)
  • Perform IC audits
  • Conduct investigations and recommend corrective action as inventory issues are discovered
  • Oversee quality hold process
  • Monitor and ensure compliance with key process outputs, events and dates
  • Perform OS&D detailed research and collaborate with Customer Operations team
  • Report metrics, process / systems controls, and effectiveness checks required for all quality components
  • Develop and maintain analytics to trend process data, isolate root causes and uncover early indicators of quality problems
  • Provide training recommendations to Operations Leadership

Operations Support

  • Monitor adherence to leading practices
  • Monitor and perform research on LC operations metrics for improvement
  • Participate in safety committee (LPC activities)
  • Manage regulatory requirements including set up and preparation for audits

Job Qualifications


  • Bachelor’s degree
  • Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint, Access)
  • Proven ability to analyze data and provide recommendations based on analysis
  • Strong interpersonal and communication skills
  • Ability to travel as needed


  • Experience working with WMS, SAP and/or other inventory control systems
  • Experience in a lead role, directing others’ work

Personal Qualities

  • Ability to work across a network and effectively interact with a variety of stakeholders
  • Objective and resilient when presenting findings and insights

DSC Logistics is an equal opportunity employer. It is DSC’s policy to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, age, veteran status, disability or genetic information.