On Site Customer Operations Analyst -Austin, Texas in Austin, TX at DSC Logistics

Date Posted: 6/24/2019

Job Snapshot

Job Description

DSC Logistics is a leader in transforming logistics and supply chain management into a critical business strategy based on collaborative partnerships, innovative thinking and high-performance operations. DSC achieves the business goals of Fortune 500 and other dynamic companies by designing, integrating, managing and adapting customized supply chain solutions. As a Lead Logistics Partner (LLP) and third-party logistics (3PL) provider, DSC delivers value by reducing total system costs, optimizing business processes, facilitating growth and change, and maximizing the potential of the supply chain. In today’s environment, filled with rapid and unpredictable change, DSC helps customers achieve their goals by being ready for anything!

The On Site Customer Operations Analyst is responsible for working with the customer to align expectations and operational performance. The Customer Operations Analyst is responsible for identifying and executing on opportunities to improve on service and cost for the customer. The Customer Operations Analyst in this role will manage and ensure execution of customer promotions and major events. The Customer Operations Analyst will be located on site at the Client's location in Austin, Texas. We are looking for candidates who are local to the Austin area.

Position Responsibilities

•Learn the customer’s business: their goals, strategies, organization, products, and supply chain
for the purpose of continually developing supply chain strategies that support and enable it
•Develop a deep understanding of all commercial arrangements with assigned customers
• Build a strong relationship with assigned customer teams at all levels, across all relevant
functions (Operations, Quality, Customer Service, Sales, Product/Brand Management)
• Coordinate with DSC executive owner in planning, preparation and communication of strategic
partnership updates and events, (e.g. QBRs); this includes generation of KPI metrics, reports
and presentation materials required to support strategy and operational performance
discussions.
• Identify opportunities to improve service into consignee and customer locations; create and
implement solutions based on findings
• Provide reporting and actions using standard DSC tools for carrier performance, consignee
performance, and volume spike impacts
• Respond to all Customer requests for information
• Facilitate regularly scheduled customer phone meetings, including updating customer action
item registers
• Ensure customer promotions and events are communicated internally and executed flawlessly
• Manage performance to Retailer expectations
• Partner with warehouse and customer manufacturing shipping locations ensure volumes can be
supported
• Support Customer invoicing processes
• Daily, weekly, monthly reporting of all transportation metrics.
• Manage all EDI transactions associated with shipment transactions.
• Continuously evaluate customer order optimization.
• Continuously evaluate optimal shipping lanes to ensure lowest landed cost.

Job Qualifications

Required
• Bachelor’s degree
• 3 years of experience in transportation or a service related position
• Strong skills in MS Excel

Preferred
• Bachelor’s degree with specialization in Logistics, Transportation or Supply Chain Management
• TMS experience
• Google and MS PPT experience

The salary is commensurate with experience. We offer a market competitive benefits package, including medical, dental, vision, and life insurance, 401(k) match and tuition reimbursement.

DSC Logistics is an equal opportunity employer. It is DSC’s policy to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, age, veteran status, disability or genetic information.

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