Customer Service Rep. in Rancho Cucamonga, CA at DSC Logistics

Date Posted: 6/21/2019

Job Snapshot

Job Description

Customer Operations Specialist

Position Overview

Represent DSC Logistics and act as an internal liaison responding to inquiries, processing orders, and handling customer complaints and questions in a prompt, courteous and effective manner.

Position Responsibilities

  • Interacts with customers by phone, email, or in person and receives orders or changes in service.
  • Processes and inputs all customer orders and receipts.
  • Generates all related paperwork and necessary information required for customer work orders, checks all orders for special request, and posts inventory records.
  • Coordinates special, last minute shipping request with the warehouse, expediting orders as necessary.
  • Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, shipments, inventory counts, etc., in a courteous and efficient manner.
  • Reports customer feedback to management, including any signs of customer dissatisfaction.
  • Performs paperwork associated with orders including the maintenance of customer files.
  • Performs clerical work as required including answering phone calls, operating various office machines and computers, corresponding with customers and greeting customers and visitors in the office.
  • Maintains current and accurate procedure book which details the processing requirements for each account; prepares any report concerning customer services activities and performs other customer service and company related duties as necessary.
  • Notifies management of all requested changes from the customer regarding shipping, handling, or administrative characteristics.
  • Perform other duties as assigned.
DSC Logistics is an equal opportunity employer. It is DSC’s policy to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, age, veteran status, disability or genetic information.