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Customer Operations Specialist in Des Plaines, IL at DSC Logistics

Date Posted: 4/12/2019

Job Snapshot

Job Description

DSC Logistics is a leader in transforming logistics and supply chain management into a critical business strategy based on collaborative partnerships, innovative thinking and high-performance operations. DSC achieves the business goals of Fortune 500 and other dynamic companies by designing, integrating, managing and adapting customized supply chain solutions. As a Lead Logistics Partner (LLP) and third-party logistics (3PL) provider, DSC delivers value by reducing total system costs, optimizing business processes, facilitating growth and change, and maximizing the potential of the supply chain. In today’s environment, filled with rapid and unpredictable change, DSC helps customers achieve their goals by being ready for anything!

We are seeking a Customer Operations Specialist to act as an internal and external liaison responding to inquiries, processing orders, handling customers, carrier and Logistics Center (LC) inquiries and complaints in a prompt, courteous and effective manner.

Position Responsibilities:

  • Interact with customers by phone, email, or in person and receive orders or changes in service
  • Communicate issues with production to customer; ensure appointments and coding is correct in the Transportation Management System (TMS)
  • Enter and communicate preset appointments, as needed by receivers
  • Notify customer of any missed deliveries, or production material delays; follow up notification when delivered
  • Get approval from customer on SPOT rates
  • Send customer / consignee daily reporting
  • May be required to be on call and work as part of a Saturday rotation


Job Qualifications:

Required

  • Bachelor’s degree
  • 1 years’ experience in transportation
  • Strong skills in MS Excel

Preferred

  • Bachelor’s degree with specialization in Logistics, Transportation or Supply Chain Management
  • TMS experience
  • Google Applications experience


The salary is commensurate with experience. We offer a market competitive benefits package, including medical, dental, vision, and life insurance, 401(k) match and tuition reimbursement.

DSC Logistics is an equal opportunity employer. It is DSC’s policy to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, age, veteran status, disability or genetic information.