Customer Operations Analyst in Des Plaines, IL at DSC Logistics

Date Posted: 12/13/2019

Job Snapshot

Job Description

DSC Logistics is a leader in transforming logistics and supply chain management into a critical business strategy based on collaborative partnerships, innovative thinking and high-performance operations. DSC achieves the business goals of Fortune 500 and other dynamic companies by designing, integrating, managing and adapting customized supply chain solutions. As a Lead Logistics Partner (LLP) and third-party logistics (3PL) provider, DSC delivers value by reducing total system costs, optimizing business processes, facilitating growth and change, and maximizing the potential of the supply chain. In today’s environment, filled with rapid and unpredictable change, DSC helps customers achieve their goals by being ready for anything!

We are seeking a Customer Operations Analyst to be responsible for working with the customer to align expectations and operational performance. The Customer Operations Analyst is responsible for identifying and executing on opportunities to improve on service and cost for the customer. The Customer Operations Analyst will manage and ensure execution of customer promotions and major events.

Position Responsibilities:

  • Identify opportunities to improve service into consignee and customer locations; create and implement solutions based on findings
  • Provide reporting and actions using standard DSC tools for carrier performance, consignee performance, and volume spike impacts
  • Respond to all Customer requests for information
  • Facilitate regularly scheduled customer phone meetings, including updating customer action item registers
  • Ensure customer promotions and events are communicated internally and executed flawlessly
  • Manage performance to Retailer expectations
  • Partner with DSC Warehouse and customer manufacturing shipping locations ensure volumes can be supported
  • Support Customer invoicing processes
  • May be required to be on call and work as part of a Saturday rotation

Job Qualifications:

Required

  • Bachelor’s degree
  • 3 years of experience in transportation or a service related position
  • Strong skills in MS Excel

Preferred

  • Bachelor’s degree with specialization in Logistics, Transportation or Supply Chain Management
  • TMS experience
  • Google and MS PowerPoint experience

The salary is commensurate with experience. We offer a market competitive benefits package, including medical, dental, vision, and life insurance, 401(k) match and tuition reimbursement.

DSC Logistics is an equal opportunity employer. It is DSC’s policy to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, age, veteran status, disability or genetic information.