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Account Representative, Transportation in Des Plaines, IL at DSC Logistics

Date Posted: 8/6/2018

Job Snapshot

Job Description

DSC Logistics is a leader in transforming logistics and supply chain management into a critical business strategy based on collaborative partnerships, innovative thinking and high-performance operations. DSC achieves the business goals of Fortune 500 and other dynamic companies by designing, integrating, managing and adapting customized supply chain solutions. As a Lead Logistics Partner (LLP) and third-party logistics (3PL) provider, DSC delivers value by reducing total system costs, optimizing business processes, facilitating growth and change, and maximizing the potential of the supply chain. In today’s environment, filled with rapid and unpredictable change, DSC helps customers achieve their goals by being ready for anything!

We are seeking an Account Representative in the Transportation Management Center (TMC) to act as an internal and external liaison responding to inquiries, processing orders, handling customer, carrier and Logistics Center (LC) inquiries and complaints in a prompt, courteous and effective manner. This Account Representative should be an enthusiastic problem solver with excellent communication skills; recent college grads are encouraged to apply.

Position Responsibilities

  • Interacts with customers, LCs and within the TMC by phone, email, or in person and receives orders or changes in service.
  • Coordinates expedited shipping requests with the warehouse, expediting orders as necessary.
  • Run daily and weekly customer reporting and evaluate information for accuracy. Resolve issues by escalating to carrier team or operations team prior to sending to customer.
  • Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, shipments, in a courteous and efficient manner.
  • Respond timely to customer needs for information, including updates on orders and Proof of Delivery.
  • Provide feedback and guidance to TMC Operations team on process and communication to support customer needs.
  • Notifies manager of all requested changes from the customer regarding shipping, handling, or administrative characteristics.
  • Identify and drive Continual Improvement initiatives to create efficiencies.
  • Reports customer feedback to manager, including any signs of customer dissatisfaction.
  • Perform other duties as assigned.

Job Qualifications

  • Bachelor’s degree is required.
  • Aptitude to learn quickly and take direction.
  • Customer focused and the ability to problem solve.
  • Minimum 6 months related experience and/or training preferred.
  • Prefer previous experience in logistics industry and transportation, with the ability to manage multiple accounts.
  • Experience with TMS preferred.
  • Ability to work in a fast paced environment.
  • Strong data entry skills.
  • Intermediate level of Microsoft Office systems.
  • Excellent written and verbal communication skills.
  • Ability to work within a team environment and foster a respectful workplace.
  • Demonstrate ethical behavior in all business interactions.

The salary is commensurate with experience. We offer a market competitive benefits package, including medical, dental, vision, and life insurance, 401(k) match and tuition reimbursement.

DSC Logistics is an equal opportunity employer. It is DSC’s policy to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, age, veteran status, disability or genetic information.